Which Statement Best Demonstrates the Use of Positive Wording

Positive Conversation Creates Gratitude. B We regret to inform you that your request for an extended warranty has been denied.

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All other answer choices use negative words such as rejected cannot unfortunately unable regret and denied c.

. In our article The Best Customer Service Greeting Phrases with Examples our readers found the following two greeting statements to be the most effective in kicking off a positive customer service interaction. Although the warranty will not be extended we are happy to replace your item with a similar product at no charge. 11 Option E is a positive statement because it reflects a market fact and not a value based judgement as in the case of Normative statments 12.

View the full answer. The three positive statements below will help you demonstrate commonality and help the customer open up. Which statement best demonstrates the use of positive wording.

The wrong use of words isnt appealing. All other answer choices use negative words such as rejected cannot unfortunately unable regret and denied. O a Unfortunately we are unable to extend the warranty Ob We regret to inform you that your request for an extended warranty has been denied.

Which statement best demonstrates the use of positive wording. We review their content and use your feedback to keep the quality high. I know exactly what you mean This statement helps to show the customer that they are being listened to and understood.

The ability to understand and enter into the feelings of another is called. Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product. Only the sentence beginning with Although your warranty demonstrates positive wording.

Kind words that reflect a positive outlook often show how grateful you are. Only the sentence beginning with Although your warranty demonstrates positive wording. His effective leadership allows his teams time management and attendance to be among the best in the company.

C Although the warranty will not be extended we are happy to replace your item with a similar. Question 9 25 out of 25 points Which statement best demonstrates the use of positive wording. From the given infor.

In turn you become an inspiration of gratitude to others in your sphere of influence. Although the warranty will not be extended we are happy to replace your item with a similar product at no extra charge. In as much as you would like to impress the admissions board settle for the words you are comfortable using.

EJ Gallo Winery EEO Statement. We are grateful for sharing your opinions with us. Although the warranty will not be extended we are happy to replace.

Correct answer is d. Positive scripting pre-defines responses and phrases for service reps to use in order to minimise customer frustration and keep customer communications flowing in a positive direction. Only the sentence beginning with Although your warranty demonstrates positive wording.

E there is no way around being negative in your wording and tone. Empathy statements vary from one situation to the other. When do Customers Need Empathy.

Government see Section 60-141 of the EEOC law on job advertisements you can do what the Gallo wine company does in their job postings they simply insert these 3 words at the. His team meets many challenges in scheduling yet he ensures adequate staffing levels at all times. Welcome to INSERT COMPANY NAME Customer Service.

Scripting is quite controversial in customer service as many say that it isnt liked by customers and tends to ignore the unique nature of every customer. Exactly is a good power word to help emphasize this point. Question 1 25 out of 25 points Which statement best demonstrates the use of positive wording.

Thats the kind of thing I would do too. Which statement best demonstrates the use of positive wording. A Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product.

The Power of Positive Words. He has a positive attitude that clearly demonstrates her enjoyment of what she does. Empathy with customers is crucial at every step.

When you use statements full of gratitude it expresses that you are genuinely thankful for the feedback they provided. Demonstrate confidence in yourself abilities and skills. Which statement best demonstrates the use of positive wording.

C Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product. B Unfortunately we are unable to extend the warranty. All other answer choices use negative words such as rejected cannot unfortunately unable regret and denied.

When you use positive words in your conversation its easier to be grateful for others and what they contribute. It will surely benefit our company Companies that welcome customer feedback grow by increasing their loyal customer base. All other answer choices use negative words such as rejected cannot unfortunately unable regret and denied Question 29 1 1 pts All of the following are effective techniques for softening bad news except suggesting a compromise or an alternative.

My name is INSERT NAME. Empathy phrases or empathy statements are words that convey consideration care and patience. Although the warranty will not be extended we are happy to replace your item with a similar product at no extra charge.

He arrives promptly every day. C Feedback Only the sentence beginning with Although your warranty demonstrates positive wording. B dont waste time trying to emphasize the positiveyour audience will see right through it.

D being blunt is always best. The use of positive or active words gives your application additional impact. C you should always be positive and upbeat even if what you say or write sounds insincere at first.

If you want to use the fewest EEO words possible and yet still likely be in compliance to work as a contractor or sub-contractor with the US. Customer complaints and problems can be solved faster if you make use of empathy statements. Save Answer QUESTION 12 1 points Which statement best demonstrates the use of positive wording.

Although the warranty will not be extended we are happy to replace your item with a similar product at no charge.

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